Returns and Refunds Policy

I want you to be completely satisfied with your purchases. If you are not entirely happy with your purchase, we offer a refund within 30 days of the purchase date. Please read the following refund policy carefully to understand the process and conditions for obtaining a refund:

Eligibility for Refunds:

1. Refunds are eligible for purchases made directly through the JDAJDA.CO.UK Store website.
2. To be eligible for a refund, you must initiate the refund request via email to jda@jdajda.co.uk within 30 days from the original date of purchase.

How to Request a Refund:

To request a refund, please follow these steps:

1. Email jda@jdajda.co.uk within the 30-day refund period.
2. Provide the name used for your order, item/s ordered, purchase date and shipping address.
3. Clearly state the reason for the refund request.

Refund Process:

1. Once we receive your refund request and verify its eligibility, we will process the refund within 5 business days.
2. The refund will be issued using the original payment method used for the purchase. Please note that the processing time for refunds may vary depending on your payment provider.

Refund Conditions:

1. Refunds will only be issued for eligible purchases made within 30 days of the original purchase date.
2. The Product(s) must be returned in their original condition, unused, and in the original packaging.
3. If the Product(s) have been damaged or used, we reserve the right to refuse the refund or deduct a reasonable amount from the refund amount to account for the diminished value of the Product(s).
4. Shipping costs, if any, are non-refundable.
5. It is up to you to pay for the shipping to return the item/s.
6. We reserve the right to refuse a refund request if we suspect any abuse of this policy or fraudulent activity.

Exceptions:

The following situations may not be eligible for a refund:

1. Products marked as non-returnable or final sale.
2. Gift cards or vouchers.
3. Services provided by JDAJDA.CO.UK Store.

Contact Us:

If you have any questions or concerns about our refund policy, please don’t hesitate to reach out at jda@jdajda.co.uk.

Changes to the Refund Policy:

the JDAJDA.CO.UK Store reserves the right to modify, amend, or update this refund policy at any time without prior notice. Any changes to the refund policy will be effective upon posting on the JDAJDA.CO.UK Store website.

By making a purchase on the JDAJDA.CO.UK Store website, you acknowledge that you have read, understood, and agreed to be bound by this refund policy.